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FAQs - Frequently asked questions and answers

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1. How can I book an appointment?

An appointment can be made online via our booking system. Please note the number of persons per appointment. If an additional vaccination appointment is necessary after a consultation, please book a follow-up vaccination appointment separately for each person to be vaccinated. Alternatively, you can make an appointment by email Unfortunately, a travel consultation by phone or email is not offered.

2. Can I also come without an appointment?

No. Please be advised that a consultation without an appointment is not possible.

3. Is a travel consultation by phone possible?

No. Please consider that it is not possible to provide travel advice by phone.

4. I have booked an appointment for a consultation. Can I bring an accompanying person?

There are consulting appointments for a total of 1-2 people and for 3-5 people. You can respectively bring additional people according to the number booked.

5. How can I cancel a booked appointment?

You can cancel your reserved appointment via the cancel link in the email you received as confirmation. 

6. Can I get vaccinated on the day of the consultation?

Yes. If vaccinations are necessary, they can be administered on site during the consultation appointment. Please do not forget your certificate of vaccination!

7. My family doctor has advised me regarding travel vaccinations, can I also directly book an appointment for the follow-up vaccination - without the medical consultation?

No. Please understand that due to legal reasons, a medical consultation is mandatory before a vaccination in our institute in order to discuss the exact indications and side effects.

8. How long before a travel should I come for the medical consultation?

Since some vaccines (for example rabies) need to be vaccinated more frequently, a consultation 6-8 weeks before the trip is useful. The earlier the better. For some important travel vaccinations (for example Hepatitis A), a vaccination protection can be built up even at short notice. Therefore, you should come to us for a consultation "better late than never".

9. Until when before travel should the vaccination against yellow fever be done?

If a yellow fever vaccination is required, it is recommended that it be administered at least 10 days prior to departure to allow sufficient time for the vaccine to have effect. A yellow fever vaccination becomes officially valid after 10 days with regard to possible regulations in international travel.

10. Do you have the vaccines on site?

We have all standard vaccines on site (see link). You do not need to get them at the pharmacy or specify them when booking your appointment.

11. Can I buy the vaccine from you and then get vaccinated at my family doctor's practice?

No. We are not authorized to sell vaccines. So we can not provide you with vaccines. However, all vaccines that we have in stock can be vaccinated right in our clinic.

12. Do you also vaccinate children?

Yes. We advise and administer travel vaccinations for all ages. However, please note that we do not stock all standard vaccines for infants and young children.

13. Can I get vaccinated even if I don't have any health insurance?

Yes. You can book a vaccination consultation and get vaccinated even without health insurance. Travel consultations and vaccinations need to be paid privately. You will receive an invoice and a receipt that you can submit to your health insurance provider.

14. Will my health insurance cover the costs?

There are many health insurance companies that reimburse the costs for travel vaccinations, consultation fees and malaria prophylaxis. However, we cannot guarantee whether and to which amount your health insurance company will contribute to the costs. For detailed informations please contact your health insurance in advance.

15. Can you also directly invoice my health insurance company for the travel medicine services provided?

Yes. We have an agreement with the following health insurance companies: Barmer, BIG-Direct, BKK-VBU and IKK Berlin-Brandenburg.

16. How do I pay for the services?

Travel consultation and travel vaccinations are mainly to be paid privately. This is carried out at our cash point after the consultation and vaccination. Cash payments are not possible. You can pay by ec-card, visa or master card. You will receive an bill and a receipt, which you can submit to your health insurance company for reimbursement if necessary. In exceptional cases, you may also be sent an additional invoice. The prices for our services do not shy away from comparison and can be viewed on our homepage.

17. Can I be vaccinated against dengue fever?

We offer the vaccination against dengue fever for high-risk travelers under specific conditions (from July 2023). According to our evaluation, one of the criteria would be that a confirmed dengue infection should have already been contracted. However, there are other factors that should be considered. The German Society for Tropical Medicine, Travel Medicine and Global Health (DTG) is currently evaluating in detail the further available evidence on this vaccine in collaboration with the Standing Commission on Vaccination (STIKO) and will publish a joint recommendation on this topic in the coming months. In an individual consultation with a medical doctor, you can already check which vaccinations are recommended for your next trip and whether you can fulfill the requirements for a vaccination against dengue fever.

18. What should I do if I am late for my appointment?

If you are delayed, you do not need to inform us (please do not call for this). However, there may be longer waiting times.